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Terms of service

General terms and conditions of the Stölzle Lausitz Online shops


Stölzle Lausitz GmbH
Berliner Str. 22-32, D-02943 Weißwasser/OIL. / Germany
Limited liability company based in Weißwasser
AG Dresden HRB 13754
Managing Director: Leopold Grupp, Ronald Brieger

VAT-IDENT-no. According to § 27a sales tax law: DE181474434
Responsible for the content of §5 DDG, 55 Paragraph 2 RStV: Ronald Brieger

Tel: +49 (0) 3576 268-0
Email: info@stoelzle-lausitz.com

___________________________________________________

The statutory instruction on the right of withdrawal in distance sales for consumers can be found under Section 6. These general terms and conditions. The definition of the term “consumer” can be found in section 1.2 of these general terms and conditions.

To store these documents and for inspection options in the essential components of the contract, please note Section 2 of these general terms and conditions.

We are also looking for customer -oriented solutions in legal issues. You can just call us. Of course, your rights will remain without a call without a restriction. The legislator particularly obliges online providers to provide numerous information on the contract and the applicable conditions. We have compiled this information and other conditions for the conclusion of the purchase contract, the possibilities of the consumer to revoke his declarations of intent as well as on the shipping conditions for you below.


Overview of the general terms and conditions (hereinafter also: "Terms and Conditions“) (With legal information)


  1. Validity
  2. Memory option and insight into the essential documents and documents of the contract
  3. Contract partner, language and contract conclusion
  4. Prices, shipping costs, less quantity surcharge, order discounts
  5. Payment, delivery
  6. Right of withdrawal
  7. Voluntary right of return
  8. Retention of title
  9. Warranty and complaint management
  10. Data protection note
  11. Dispute settlement for consumers
  12. Applicable law, place of jurisdiction
  13. Salvatory clause


General terms and conditions of business (Terms and Conditions)


1. Application


1.1. We deliver exclusively to the available general terms and conditions. These our general terms and conditions are based on all contracts that are concluded with us due to the offers on our website, in particular they are essential part of all of our offers and declarations of intent at the conclusion of the contract. The following provisions contrast or deviating from the customer's or potential contractual partners does not apply to the following provisions. The following terms and conditions also apply exclusively if we carry out the delivery and performance without reservation when we know what conflicting or subsequent terms and conditions of deviating conditions of deviating conditions of the customer; In general, the effectiveness of the general terms and conditions of the potential contractual partner for contracts is excluded with us, without a contradiction being required in individual cases.


1.2. If there is talk of consumers in these terms and conditions, this is natural persons in which the purpose of the order cannot be attributed to a commercial, independent or freelance activity. Entrepreneurs (commercial customers) are natural or legal persons or legal partnerships who order for commercial, independent or freelance purposes. Customers within the meaning of these terms and conditions are both consumers and entrepreneurs.


1.3. If working days are specified as deadlines, all weekdays with the exception of Saturdays, Sundays and public holidays are at our seat.


2. Memory option and insight into the contract text


2.1. We hold this Terms and Conditions And the further contractual provisions, in particular the provisions on the right of withdrawal for consumers (including the associated cancellation form) with the data of your order in the ordering process, ready for access. You can easily archive this information there by either the Terms and Conditions Download and save the data summarized in the ordering process using the functions of your browser or you can wait for the automatic order confirmation, which we will also send you to the address provided by you by email after completing your order. This order confirmation email once again contains the contractual provisions with the data of your order and this Terms and Conditions And can be easily printed out or saved with your email program.


2.2. The course for the conclusion of the contract and all associated essential information and documents is stored by us, but for security reasons it is not immediately available from you. We offer password -protected direct access ("my account") for every customer. Here you can manage your data and view order data if you register. The customer undertakes to treat the personal access data confidentially and not make an unauthorized third party accessible. The Terms and Conditions Find the valid version on our website.


3. Contract partner, language and contract conclusion


3.1. Your contractual partner is the Stölzle Lausitz GmbH. Contracts in our internet shop can currently only be concluded in German. Our advertising offers are subject to change as long as you do not become the content of a contractual agreement.


3.2. Our offers on the Internet are binding offers to conclude a contract. You can accept this binding application (offer to conclude a purchase contract) via the online goods basket system. The goods intended for purchase are in the "Shopping Cart"Filed. You can use the corresponding button in the navigation bar.Shopping Cart"Call up and make changes there at any time. After calling the" Cash "page and entering the personal data as well as the payment and shipping conditions, all order data is finally displayed on the order overview page. Before sending the order, you have the option of checking all the information here again (also via the "back" of the internet browser) or to cancel the purchase. By submitting your order via the "Order" button, a corresponding, legally binding purchase contract comes with us.


3.3. A binding contract is concluded immediately after sending your order if you accept a corresponding invitation and conclude your order with the payment via one of the online payment services we offer by confirming the payment instructions or by option to pay in advance. You can find an overview of our online payment services below (see subsequent number 5.1 of this Terms and Conditions).


3.4. The email with the confirmation of the legally binding purchase contract with information about the selected type of payment of the goods can be obtained immediately after receipt of the order.


3.5. A telephone order is bindingly accepted by us in the phone call. You will receive the information on the conclusion of the contract and this Terms and Conditions Then again to a email address you specified or together with the goods.


4. Prices, shipping costs, order discounts


4.1. The prices listed at the time of the order apply to orders in our Internet shop. The prices specified are final prices, which means that they contain the applicable German statutory VAT and other price components.


Deliveries in Germany take place from an order value of EUR 59 free of charge. This includes costs of EUR 5.90 for delivery. In addition to the prices specified, we also charge EUR 10.90 for a recipient outside of Germany or for delivery to Austria EUR 7.90 and to Spain, France or Italy 9.90 EUR and the VAT valid in the country.



4.2. In the case of deliveries outside of Germany, additional costs can arise during imports to a third country (tariffs, any customs fees and import sales taxes). The customer has to bear these other costs. You can find more information about the fees here and for import sales tax here and especially for Switzerland here.


5. Payment, delivery


5.1. We offer the following payment options:

  • by PayPal - You pay the invoice amount via the online provider PayPal. You must be registered there or register first (except for guest orders via PayPal), legitimize with your access data and confirm the payment instructions to us. You confirm the payment by sending the order in our online shop. Further information on how to come to the payment provider's side are available from the ordering process.
  • Various payment methods are available via Shopify Payments, including credit card, Klarna (invoice & installment purchase), Apple Pay and others. Payment is carried out via Shopify Payments, an integrated payment service provider in our shop system. You can select the desired payment method during the ordering process.


5.2. We use DHL for mail. Shipments to mailboxes or post -bearing shipments are not possible. Furthermore, there is the possibility of delivery to a parcel shop from DHL and possibly their partner. You will receive a message from us when the goods have left our house. We can only deliver deliveries in so -called packing stations in exceptional cases. If the delivery has been unsuccessful, you usually receive a message from the transporter from which the other options arise.


5.3. If you have ordered several items with different delivery times, we strive for a complete delivery. In the event of a significant difference, we will exceptionally deliver the positions that are already available to you in advance. This does not increase the shipping costs for you.


5.4. The delivery time is extended appropriately for the delivery strike measures and lockouts as well as other circumstances that we do not have to be represented, especially in cases of delivery delays due to force majeure. We will immediately inform the buyer of the beginning and end of such obstacles.


5.5. In the case of consumers, the risk of random downfall and the random deterioration of the goods sold passes when buying the shipment with the transfer of the goods to the consumer or a recipient determined by it. This applies regardless of whether the shipping is insured or not. Otherwise, the risk of random loss and the random deterioration of the goods with the handover, when buying a shipping with the delivery of the goods to the freight forwarder or the person or institution otherwise intended to carry out the dispatch.


6. Right of withdrawal for consumers


6.1. Below you will receive instruction about the requirements and consequences of the legal right of withdrawal when ordering shipping. A contractual granting of rights that goes beyond the law is not associated with this. In particular, the statutory right of withdrawal is entitled to not commercial resellers.



Cancellation policy

Right of withdrawal


You have the right to revoke this contract within fourteen days without giving reasons.


The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the last goods.


To exercise your right of withdrawal, you must (Stölzle Lausitz GmbH, Berliner Str. 22-32, D-02943 Weißwasser/OIL. by means of a clear explanation (e.g. a letter sent by post or one News) inform about your decision to revoke this contract. You can do that Sample cancellation formulafill. We will send you a confirmation of receipt of such a revocation.


To maintain the cancellation period, it is sufficient for you to send the notification to the exercise of the right of cancellation before the cancellation period expires.


Consequences of the revocation


If you cancel this contract, we have all payments that we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you have chosen a different type of delivery than the cheapest standard delivery we offered) immediately and at the latest within fourteen days from the day on which the notification of this contract has been received. For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with them; Under no circumstances will you be charged for fees for this repayment. We can refuse the repayment until we have returned the goods or until you have provided the proof that you have returned the goods, depending on which the earlier time is.


You have the goods immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract, to us (Stölzle Lausitz GmbH / TST Logistik, Industriestr. 4, D-14959 Trebbin) to be returned. The deadline is preserved if you send the goods before the deadline of fourteen days. The return of the goods is free of charge for them. You only have to pay for any loss of value of the goods if this loss of value is due to the quality, properties and functionality of the goods not necessary to deal with them.


6.2. Pattern for the cancellation form


You can find the "sample cancellation form" mentioned in the previously listed cancellation policy. You do not necessarily have to use it, but can also formulate your revocation yourself.



Sample cancellation form


(If you want to revoke the contract, please fill out this form and send it back.)

To:
Stölzle Lausitz GmbH
Berliner Str. 22-32
D-02943 Weißwasser/OIL. / Germany
Telephone: 03576 - 268 0

Email: support@stoelzle-lausitz.com


Hereby revoked (s) I/we (*) the contract concluded by me/us (*) to buy the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer (s):

Address of the consumer (s):

Signature of the consumer (s) (only when notifying paper):

Date:


(*) Incorrect painting.

6.3. Our articles (made of glass) are usually slightly fragile and sensitive articles and are therefore to be treated with the required caution. Before a return, please pack the goods as carefully as possible in the original box with all accessories and with all packaging components. Use protective reversal if necessary.


6.4. Please note our order discounts and vouchers:
If you have received a discount in the form of our order discounts or price deductions for your order due to the order value you have reached and you will fall below again by a (partial) revocation of the order value required for the receipt, the difference amount, which results from the received discount compared to the original order value without this discount.


The non -compliance with the above information does not affect the effective exercise of the right of withdrawal and does not worsen your legal status.


7. Voluntary return rights

(1) Voluntary return rights up to 30 days after maintaining goods
For all orders in Stölzle Lausitz In addition to the statutory right of withdrawal, we grant you a shop of a voluntary return right of a total of 30 days after receiving the goods. With this right of return, you can solve the goods from the purchase contract after the statutory 14-day cancellation period. However, the prerequisite for the exercise of the voluntary return law is that you will send the goods back completely, in their original state, intact and without damage in the original sales packaging. The voluntary right of return does not exist when buying gift vouchers.

(2) use
If you want to make use of voluntary right of return, please register your return in our return portal. You will then receive all further information.

(3) refund
Payments made are reimbursed when the voluntary right of return is carried out via the payment method used when ordering.

(4) Voluntary right of return and legal right of withdrawal
Your legal right of withdrawal will not be touched on the complementary contractually granted (voluntary) return law and remains independent of this. Until the expiry of the deadline for the statutory right of withdrawal, only the statutory conditions contained in the cancellation policy apply. The contractually granted (voluntary) right of return does not limited your legal warranty rights, which will be maintained without restrictions.


8. Removal of title


The delivered goods remain our property until the purchase price and other delivery from previous deliveries.


9. Warranty and complaint management


9.1. In the case of defects in the goods, the customer has a legal right to liability (guarantee). The statutory warranty period of 2 years applies to consumers for consumers. The deadline begins with the delivery of the goods. According to the statutory regulations, we are not liable for damage that is due to use -related or other natural and usual wear.


In the above cases, liability by us only does not apply if we are not responsible for the damage.


For used goods, we can only take over to consumers and only within one year after the goods are handed over free guarantee. When delivering used goods to entrepreneurs, the warranty is excluded.


9.2. Entrepreneurs must report obvious defects in writing immediately, but at the latest within a period of 5 (five) days from receipt of the goods. In the discovery of not obvious defects, the obligation to the immediate complaint applies, at the latest within 5 (five) days from the discovery of the defect. To preserve the rights of the buyer, the timely sending of the advertisement is sufficient. Otherwise, the goods are also considered approved in view of the defect. Timely dispatch is sufficient to meet the deadline. Section 377 HGB also applies to merchants.


9.3. From in the above regulations for 8.1. and 8.2. The restrictions or exclusions of warranty liability are expressly excluded, the claims for damages based on a defect from the violation of life, body or health, which follow from a breach of duty to be represented by us, as well as claims for damages for other damage that follows from a deliberate or grossly negligent breach of duty. The statutory limitation period of 2 years is used for the exclusively excluding claims. Restrictions or exclusions of warranty claims as a whole do not apply in the event of the assumption of a quality guarantee by us or the fraudulent concealment of a defect by us in the sense of § 444 BGB. A possible manufacturer's guarantee also remains unaffected. In addition, the regulation of § 478 BGB for the dealer regress in the sale of newly manufactured goods to a consumer remains unaffected. Insofar as our liability is excluded or restricted or that exceptions are regulated above, this also applies to the personal liability of our employees, employees, legal representatives and vicarious agents.


9.4. Within the warranty period, we are obliged to remedy the defect or to deliver the defect or to deliver the defect or to deliver the defect. Consumers as a contractual partner have the choice of whether in the event of a defect should be subsequently performed due to deficiency or replacement delivery. If there are special conditions in the law, we are entitled to refuse the type of subsequent performance, especially if it is only possible with disproportionate costs and the other type of supplementary performance remains without considerable disadvantages for the contractual partner. In the case of contracts with entrepreneurs, the type of supplementary performance takes place at our choice. If we are not ready or unable to remedy or replacement delivery or if this is delayed beyond a reasonable period for reasons that we have to represent, or in any case fails to impose deflection or replacement delivery, you are entitled to request a corresponding reduction in the purchase price or to withdraw from the contract. If the legal requirements are met, there may also be claims for compensation. The resignation and the compensation instead of the entire service are also excluded if the defect is only irrelevant.


9.5. We value your customer satisfaction. You can contact us at any time on one of the contact routes specified at the beginning. We strive to check your concerns as quickly as possible and will contact you after receipt of the documents or your input or complaint. You will help us if you describe the subject of the problem exactly as possible and, if necessary, transmit order documents to a copy or at least specify the order number, customer number etc. If you do not receive any response from us within 5 working days, please ask. In rare cases, e-mails in spam filters can have stayed with us or with them or a message has not reached any other way or has accidentally omitted.


9.6. For service inquiries, please contact our customer service, which you can reach as follows:
Contact form


9.7. Claims for compensation, reimbursement of wages, consequential damage or lost profit are generally excluded - except in the statutory expressly intended cases, such as § 437 No. 3 BGB.


10. Data protection note


Our data protection practice is based on the legal provisions, in particular the Federal Data Protection Act (BDSG) and the Digital Country Act (DDG) and the General Data Protection Regulation (GDPR). Details on the collection and use of your personal data can be found in our data protection regulations, which also contain information on the credit check, in which values ​​are calculated for the probability of a default of payment, whereby your address data is also included. Further data protection information can be found in our online shop at https://www.stoelzle-lausitz-shop.de/datenschutz


11. Disputes for consumers


We always strive for agreement with the customer. Use our service contact at Service@stoelzle-lausitz.com or our other specified contact options. The European Commission is planning a platform for online dispute settlement (OS) with further information. This can be reached on the Internet at the link http://ec.europa.eu/consumers/odr/. However, we do not take part in a formal dispute settlement procedure before consumer arbitration boards.


12. Applicable law, place of jurisdiction


12.1. The law of the Federal Republic of Germany applies to all legal transactions or other legal relationships with us. The UN sales law (CISG) as well as any other intergovernmental conventions, even after their transfer to German law, do not apply. In the event of contracts for a purpose that cannot be attributed to the professional or commercial activity of the beneficiary (contract with consumer), this choice of law includes that the consumer does not withdraw the protection granted by mandatory provisions of the law of the state in which it has its habitual residence.


12.2. In business transactions with merchants and with legal entities under public law, our place of business is agreed as the place of jurisdiction for all legal disputes about these terms and conditions and under their validity, including exchange and check-ups. In this case, we are also entitled to sue the customer's seat. Any exclusive place of jurisdiction remains unaffected by the above regulation.


13. Salvatorial clause


If individual provisions of these general terms and conditions are not legally effective or lose their legal efficacy later, this does not otherwise affect the validity of the general terms and conditions. The legal provisions take the place of the ineffective provisions. The same applies if the general terms and conditions have a not predicted gap.


As of March 2023
Stölzle Lausitz GmbH


________________________________________


General purchase conditions
The Stoelzle Lausitz Group (version 03.2023)

1. Scope of the Terms and Conditions

1.1. These general purchasing conditions (hereinafter briefly "Terms and Conditions“) Are integrating part of all orders that the delivery of goods or the provision of services to the Stölzle Lausitz GmbH Berliner Straße 22-32, D-02943 Weißwasser, Germany, and/or to the Stoelzle Lausitz Poland Sp.Z o.o, Ul. Powstancow Slaskich 2-4, PL-5333 Wroclaw, Poland (the ordering company in the following briefly "Stoelze").

From this Terms and Conditions Deviating contractual terms or other regulations of the supplier only apply if Stoelzle has expressly recognized them in writing and only for the business for which the contractual conditions or other regulations of the supplier have been recognized. If the supplier refers to his contractual terms in an offer or an order confirmation, this expressly does not lead to their applicability; In this case, this is without restrictions Terms and Conditions by Stoelzle.

1.2. People who do business deals for the supplier or accept orders are considered to be authorized to Terms and Conditions to be accepted for the supplier and attached to this.

2. Contract conclusion, resignation


2.1. A conclusion of a contract is legally effective with the written order by Stoelzle. Offers of the supplier are binding for it and, as well as in the course of the business initiation, oblige information, information and other announcements Stoelzle not to conclude the contract or to pay any costs. If a order placed by Stoelzle is not contradicted by the supplier at the latest within 5 working days, this is deemed to have been assumed.


2.2. Insofar as the provisions of the Incoterms 2020 apply to the interpretation of the Incoterms 2020 in the orders of Stoelzle or other correspondence with the supplier.


2.3. Stoelzle is entitled to withdraw from the contract in whole or in part, in particular (i), if, as always, the name of the supplier is entitled to be entirely or partially, if, in particular (i), one of its customers for reasons of changing the model or other constructive technical changes or from other reasons that are not to be represented by Stoelzle or the supplier, or limits the scope of order or if (II) Quality standards are persistently not met by the supplier or if (III) about the assets of the supplier or that of its front suppliers an insolvency proceedings are opened.

3. Performance content


3.1. The individual contract concluded between Stoelzle and the supplier is primarily decisive for the performance content.


3.2. In addition, the performance content includes, each without the supplier's separate claim for pay,

  • the inserting of plans and documentation in the scope desired by Stoelzle;
  • the provision of material test certificates and declarations of conformity;
  • the sending of material samples and patterns of the delivery item;
  • shipping to the work of Stoelzle or to the otherwise specified destination including discharge; as well as
  • The packaging of the delivery item in a manner that is suitable for transport.


4. Quality and environment


4.1. The supplier has to produce the delivery item in such a way that this is perfect for the usually required purpose for the assistant or the nature of the business. The supplier has to obtain knowledge of all necessary circumstances. For the destination of the delivery item and which are available to the execution, quality and security of laws and regulations (such as provisions regarding occupational safety, machine protection devices and electrical engineering), guidelines, standards (such as harmonized European standards, DIN standards and VDE standards), regulations, rules of technology and official requirements as well as CE marking must always be observed. The technical delivery regulations existing for machine and plant deliveries for Stoelzle are followed up on request and can be called up at www.stoelzle-lausitz.com. Stoelzle reserves the right to request a test report of an independent position as part of the documentation via the correct execution of the delivery item; Stoelzle is responsible for choosing the test center.


4.2. The quality and freedom of defect of the delivery item must be secured by the supplier in such a way that suitable tests and controls are carried out before and during production. These exams are to be documented. In any case, Stoelzle is entitled, but not obliged to carry out such exams and controls in the supplier's producer. The supplier will complete a quality assurance agreement with Stoelzle, insofar as Stoelzle believes this is necessary. If initial or failure patterns are agreed or necessary, the supplier may only begin to manufacture series production if the express written approval is expressed on the part of the express written approval.


4.3. The supplier will take all environmental and energy aspects into account within the framework of its operational processes. The supplier is aware that these aspects of Stoelzle were taken into account when evaluating the supplier's offer and when placing the order.

5. Order processing


5.1. The order number of Stoelzle is to be mentioned in all documents relating to the order; In case of doubt, notices are not received and invoices cannot be paid for in case of doubt.


5.2. In the case of work for Stoelzle or third parties, which the supplier carries out on the Stoelzle company premises, the supplier must stop his people or other officers to observe the statutory and operational accident prevention and fire protection regulations, the recognized security and occupational medical rules as well as the general and special operating requirements of Stoelzle. The written instructions existing for this in Stoelzle will be followed by the supplier on request and can be called up at www.stoelzle-lausitz.com. The supplier releases Stoelzle from any liability for person or property damage caused by the supplier or their people or other representative as part of their work on the Stoelzle company premises, unless damage caused by intent or gross negligence of Stoelzle or their employees or employees. Before the start of work, it is essential to connect with the specialist for occupational safety from Stoelzle.


5.3. If Stoelzle is in custody property, which is located in connection with the execution of orders by the supplier on the Stoelzle company site, Stoelzle is only liable for intent or gross negligence in the event of loss and damage.


5.4. If the supplier claims aid in the course of the provision of Stoelzle's performance (unloading aids, assistants, provision of tools, energy and the like), he has to pay appropriate compensation to Stoelzle.

6. Delivery, delay, force majeure


6.1. Agreed delivery dates, periods, and scope as well as possible divisions in partial deliveries are binding for the supplier. This applies to the production of the delivery item as well as to the preparation of the associated technical documentation as well as the administrative and shipping papers. Stoelzle is entitled to carry out the reasonable order changes with regard to construction, execution or delivery time. Effects of such changes are to be regulated appropriately.


6.2. Agreed delivery times begin with the day of the order or, if Stoelzle reserved the call, with it. The entrance to the delivery item at the reception center named by Stoelzle is decisive for compliance with the delivery date or the delivery period.


6.3. Partial deliveries are not permitted, subject to the opposite written agreement. Stoelzle is not obliged to accept traditions. Stoelzle is entitled to return or store deliveries that are provided before the agreed date at the expense and risk of the supplier.


6.4. The order placed may not be passed on by the supplier without the written consent of Stoelzle either partly or completely to sub -suppliers or other third parties.


6.5. If a delivery date is not complied with, regardless of what the delay has occurred, Stoelzle is entitled to resist either from the contract or partially (II) or to fulfill the contract. In any case, Stoelzle is entitled to request the damage (II) actually caused from the delayed or failed delivery (II) from the delayed or failed delivery (II) or a fault, not under the judicial right -wing contractual penalty, the amount of 5% in the case of a lack of deviation with the supplier The total value of the order for each completed delay week and a maximum of 10% of the total order value. The acceptance of a late delivery or performance by Stoelzle does not mean a waiver of claims for compensation.


6.6. In the event of complaints from Stoelzle with regard to delivery date, delivery periods, or scope of delivery, the supplier is in any case obliged to immediately take remedies and report stoelzle in writing within 12 hours.


6.7. The supplier is obliged to inform Stoelzle in writing immediately about all circumstances, which could make a proper order fulfillment by the supplier difficult, impossible or delay.


6.8. In particular, the following events apply if they occur or delay or delay the contractual obligations of Stoelzle or a third supplier: War; Risk of war; Revolt; Blockade; Seizure; Embargo; Convaluation of the staff on military service; Foreign reservations; Export and import bans or restrictions; Energy supply bottlenecks; Industrial action; General scarcity of staff, means of transport and raw material; Water shortage; Fire; Floods; Storm; Railway blocking; Non -delivery, poor or late delivery of raw material and other aids for production; operational reductions or cancellation on the side of the customer of the delivery caused to Stoelzle; as well as other circumstances that are not to be represented by Stoelzle. In the event of force majeure, Stoelzle is entitled to either postpone the fulfillment of your contractual obligations or to explain the withdrawal of the contract immediately or at a later date. The supplier is not entitled to make claims for compensation from this contracting or cancellation, of whatever kind, against Stoelzle. Stoelzle will immediately inform the supplier of the occurrence of an event of force majeure and about their further contract intentions. If there is a case of force majeure on the part of a third -party supplier, the obligation to communicate to the supplier is sufficiently met by forwarding the third supplier's notification. If necessary, the supplier will properly store the goods until Stoelzle is taken over at its expense and danger.

7. Shipping, packaging


7.1. Deliveries without the shipping documents required in the orders are not considered an order fulfillment and are either sent back at the expense and risk of the supplier or stored until the missing documents are arrived. In the case of delivery items with dangerous ingredients, the supplier will always contribute a safety data sheet. If deliveries are intended for export, the supplier is obliged to submit a written statement on the customary origin of the delivery items and to send them to Stoelzle at the latest with the first delivery.


7.2. Subject to the opposite written agreement, all deliveries "Frei Work" of the reception center (DDP) named by Stoelzle, including proper packaging, willingness, insurance and other expenses, must be brought about. The supplier bears any danger until the delivery item is accepted by Stoelzle or their representative in the place where the delivery must be achieved in accordance with the order. Deliveries are only taken over at the reception center during ordinary business hours.


7.3. All deliveries are to be packed according to transport; Any packaging instructor on the part of Stoelzle is an unconditional consequence. Packaging wood has to meet the current EC phytosanitarian requirements. Empty containers or packaging material are not returned by Stoelzle, provided that there is no corresponding note in the invoice and in the supplier's goods. At the request of Stoelzle, packaging must be withdrawn from the supplier free of charge and utilized in an environmentally friendly manner. Special packaging that Stoelzle makes available to the supplier remain the property of Stoelzle; The supplier is liable to Stoelzle in the event of damage or loss of special packaging.

8. Handover and transfer of danger

8.1. The handover of the delivery item to Stoelzle is in such a way that Stoelzle takes over it by representative. If the supplier has to assemble or edit the delivery item at the destination, the handover only takes place after this work has been completed, at most after carrying out a trial run, if such a more has been agreed or is common.


8.2. The danger to damage or loss of the delivery item only passes to Stoelzle with the handover of the same.


8.3. A takeover of the delivery item by Stoelzle does not mean the recognition of the contractual conformity of a delivery and therefore no waiver of Stoelzle on claims for poor, late or otherwise non -order -compliant delivery.

9. Prices


9.1. Subject to the opposite written agreement, all prices are unchangeable fixed prices that are not allowed to experience an increase for any reason.

10. Accounting, payment


10.1. Invoices are to be sent in digital copy to (bill@stoelzle-lausitz.com). The order number and order date must be specified in every invoice, the statutory VAT is shown separately.


10.2. All invoices of the supplier are permitted within 14 days of invoicing or goods due to the contrary due to the lack of agreement due to a lack of compelling legal regulation. Acceptance will only be accepted by arrangement by Stoelzle.


10.3. Payments are made in euros. If another currency has been agreed, the euro equivalent applies on the day of the order. Expenses in connection with transfers, documentary -link or documentary acquisitions are at the expense of the supplier.


10.4. Payment does not mean the recognition of the contractual conformity of a delivery and therefore no avoidance of Stoelzle for claims for defective, late or otherwise non -order -compliant delivery.


10.5. Stoelzle is entitled to further sell deliveries, or process or otherwise put them on the market before paying in ordinary business transactions.


10.6. Without the written consent of Stoelzle, the supplier is not entitled to cede, pledge or dispose of claims that are entitled to Stoelzle.


10.7. In the event of culpable payment, Stoelzle provides default interest of 1% above the valid 3-month Euribor. Mind and collection expenses are not replaced.


10.8. Stoelzle is entitled to offset payment obligations to the supplier with the names of counterclaims as always from other business relationships with the supplier.

11. Guarantee


11.1. In the sense of expressly guaranteed properties, the supplier guarantees that each delivery corresponds to all requirements and all legal regulations and norms, it is carried out properly and corresponds to the properties that are usually required or the nature of the business.


11.2. The guarantee period is 24 months; If the delivery item is sold by Stoelzle to a third party, whether in a processed or processed or in unchanged condition, the guarantee period at least corresponds to the warranty period agreed between Stoelzle and the third. The guarantee of the guarantee begins (i) with the transfer of the goods or performance to Stoelzle in accordance with point 8, in the case of hidden defects with recognizability of the same, (II) for devices, machines and systems with the acceptance date, which is mentioned in the written declaration of acceptance of the Stoelzle, (III) for spare parts with commissioning of the same. The guarantee period is extended to the duration of a defect check and/or removal of defects, during which delivery parts could not be used or could not be used. The guarantee period begins at this time for repaired or alternatively delivered parts. Stoelzle is expressly exempt from an immediate obligation to check; Stoelzle's complaints are considered on time if the supplier is communicated in writing to the supplier within the open warranty period. Claims as a result of poor delivery expire within 3 years after written notice of defects.

11.3. If an input control exceeding the usual extent is necessary as a result of defective delivery, the supplier bears the costs for this.


11.4. In the event of poor delivery, Stoelzle is entitled to request that the deficiency (II) to be able to claim free replacement delivery (II) if the supplier is delayed, regardless of whether the defect is significantly or insignificant, resolved or uncomfortable to remedy or to be remedied by third parties and (III) if the exchange or improvement is impossible or for Stoelzle are associated with disproportionate effort, to request price reduction or to partially withdraw from the contract for entirety or only if the deficiency is not simply slight. Stoelzle can demand that the supplier will withdraw deficiency deliveries at the latest within 8 days of notification at the latest at his expense and danger, otherwise the supplier will be charged to the supplier.


11.5. Even in the event of a slight negligence, the supplier is liable for all stoelzle as a result of poor delivery of adult damage. The supplier expressly notes that Stoelzle, as a supplier of manufacturing companies with multi-layered work processes, can make extensive or poorer-related warranty and compensation obligations in the event of late or poor delivery. Insofar as delivered goods or services are determined unchanged or in a formed or processed form for delivery to such buyers, the warranty and compensation conditions agreed with these customers are also part of the contractual relationship between Stoelzle and the supplier. Stoelzle will grant the supplier to the warranty and compensation conditions that are applicable in relation to the employees concerned at any time. The supplier will always keep Stoelzle in the event of late, deficient or otherwise non-order-compliant delivery with regard to justified claims of such buyers and expressly dispenses with the objection of the lack of predictability of such damage consequences.


11.6. With every delivery item, the supplier must name all of the available suppliers, manufacturers and importers in the shipping indicator at the latest as part of the shipping indicator, each with importers, each stating the company designation and seat.
The supplier is aware of the company object of Stoelzle. Even if Stoelzle has or processes the delivery item into a new product, it has to meet the safety claims that are associated with the use of the product - with which can be calculated cheaply.
The supplier must immediately inform Stoelzle in writing if the delivery item cannot offer the security determinations required by the compelling legal regulation or official order.
If the supplier is claimed in court or out of court to compensation in individual cases in individual cases, he must immediately inform Stoelzle in writing.
If Stoelzle is used in individual cases, relevant product liability provisions,

  • If the supplier to Stoelzle has to immediately subsequently include all information and documents that are necessary and expedient to prove the exclusion of liability towards the injured party;
  • the supplier for recourse claims from Stoelzle is also liable if he only appears as an importer or dealer of the product;
  • If the supplier's obligation to pay compensation extends to property damage that Stoelzle suffers as an entrepreneur, with conflicting free drawings are not permitted;
  • If Stoelzle is entitled regardless of the contrary product liability provisions, after Stoelzle made payment within 3 months or was legally condemned to regress such payment from the supplier;
  • Despite the contrary product liability, the supplier has to prove the error -freedom of the delivery item;
  • If Stoelzle's recourse claims against the supplier also comprise all process costs and other effort associated with the event of damage; and
  • If Stoelzle's claims for damages and regressions against the supplier are not dependent on a complaint of the error.


The supplier is obliged to insure all the claims of Stoelzle and third parties resulting from a product liability, otherwise to be compatible, otherwise adequate, and to prove this on request.

12. Manufacturing documents, shapes, tools, devices


12.1. Patterns, models, drawings, clichés and other helps, as well as shapes, tools and devices, which are created at the expense of Stoelzle, remain material and mental, freely available property of Stoelzle and must be identified as such. Drawings may not be reproduced or other in any other way without the approval of Stoelzle. Such wires and devices may be used without exception to execute the orders placed by Stoelzle and in particular non -business third parties may not be accessible or otherwise left. Such wires and devices must be insured by the supplier to the replacement value and, after delivery of the order to Stoelzle, free of charge and in order to put it in proper condition, taking into account the ordinary wear. The supplier's rights of retention in this regard are excluded.


12.2. The supplier ensures that by the delivery, the assumption, the use, the use and any other disposal of the delivery item, no third-party property rights are violated at home and abroad and will always release Stoelzle from all third-party claims. In the event of the non -encouragement of this warranty allowance, the contract products are considered defective and pull them under point 11 of these Terms and Conditions exploited legal consequences.

13. Intimate posture


13.1. The supplier is obliged to protect the resulting work and the associated procedures and the associated procedures as well as all related technical and commercial documents and facilities, provided that the order fulfillment does not necessarily require the strictest silence. The supplier will involve all third parties dealt with with the order fulfillment, while maintaining their own obligation to maintain their own confidentiality.

14. Data protection, processing and use of data


14.1. By accepting the order, the supplier Stoelzle gives its consent to the electronic processing of the personal data incurred in connection with the business relationship. Stoelzle processes the transmitted prospective customers, suppliers and customer information exclusively to carry out the previously negotiated framework or individual contracts. The storage of interested parties, suppliers and customer information is only used to contact the people responsible from the areas of purchasing, finance, logistics or operations for purchasing products and services as well as for services. For example, affected people can contact Stoelzle at any time to provide information about the contact details you have stored-under the following email address: Datenschutz.stl@stoelzle-lausitz.de


14.2. The supplier undertakes to comply with the relevant data protection regulations, in particular the provisions of the General Data Protection Ordinance (GDPR) and the Federal Data Protection Act (BDSG-Neu) when providing the contractual service. Without prejudice to the other regulations in this number 14, it is responsible for the lawful handling of the personal data that we provide to the provision of the services inherent. The supplier is also responsible for compliance with the formal data protection regulations (e.g. naming a data protection officer, carrying out a data protection consequence of the consequences of processing).
The supplier undertakes to process the personal data provided by Stoelzle exclusively in a lawful and transparent manner, in good faith and only for the provision of contractual services. A further use of the data, in particular such for your own purposes of the supplier or for the purpose of third parties, is not permitted. Furthermore, the supplier will limit the processing to the absolutely necessary level in terms of content and time and to ensure the correctness of the data and its integrity and confidentiality.
The supplier undertakes to take technical and organizational measures to the preservation of confidentiality, availability, integrity and authenticity of the personal data made available to him by Stoelze to the extent provided by the relevant data protection regulations. This obligation also includes measures to ensure data protection through technology (privacy-by-design) and data protection-friendly default settings (privacy-by-default).
The supplier undertakes to use only employees to provide the contractual services who were familiarized by suitable measures with the legal regulations on data protection and the special data protection requirements of our orders and orders, and, if they are not already adequate statutory confidentiality obligations, have been comprehensively obliged to confidentiality (formerly data secret).
If the processing of personal data is carried out as order processing, the parties must immediately conclude a contract for order processing in accordance with the statutory provisions of Art. 28 GDPR.


14.3. A naming of Stoelzle by the supplier for advertising purposes requires the prior written consent of Stoelzle.

15. Place of performance, applicable law, place of jurisdiction


15.1. The place of performance for all deliveries and services is the company's headquarters of the ordering company of Stoelzle, where all current and future claims from Stoelzle must be met with the supplier.


15.2. All contracts with the supplier and all claims are subject to the material law applicable at the company's headquarters of the Stoelzle company, to exclude its references. The provisions of the United Nations' Convention on International Buy of War are excluded.


15.3. For all current and future claims from contracts with the supplier, the exclusive jurisdiction of the court for the company's headquarters of the ordering company of Stoelzle is agreed locally and objectively. However, STO is entitled to assert claims against the supplier before the court responsible for its company headquarters. After the election of Sto, with the exclusion of the ordinary legal process, all disputes arising from contracts with the supplier are finally decided by the international arbitration institution of the Austrian Chamber of Commerce (VIAC), even according to the arbitration regulations (Viennese rules). The language to be used in the arbitration process is German, the arbitration is Vienna. The supplier refrains from arbitrating an arbitration, for whatever reason, to contest or desire to do an ordinary court or to desire.


16. Should individual provisions of the Terms and Conditions to be entirely or partly ineffective, so the other provisions and the validity of the Terms and Conditions unaffected as such.

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