Refund policy

6. right of withdrawal for consumers

6.1 In the following you will receive instructions on the requirements and consequences of the statutory right of withdrawal for mail-order purchases. A contractual granting of rights beyond the law is not associated with this. In particular, the statutory right of withdrawal is not available to commercial resellers.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Stölzle Lausitz GmbH, Berliner Str. 22-32, D-02943 Weißwasser/O.L. / Germany, phone: +49 3576 268 0 (Mon - Fri, 8 am - 2 pm), e-mail: by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can fill out the sample withdrawal form. We will send you a confirmation of receipt of such revocation.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us (Stölzle Lausitz GmbH / TST Logistik , Industriestr. 4, D-14959 Trebbin) without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. The return of the goods is free of charge for you. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

6.2 Sample for the withdrawal form

The "sample cancellation form" mentioned in the previously listed cancellation policy is reproduced below. You do not necessarily have to use it, but can also formulate your revocation yourself in any case.

Sample revocation form

(If you want to revoke the contract, please fill out this form and send it back).

Stölzle Lausitz GmbH
Berlin Str. 22-32
D-02943 Weißwasser/O.L. / Germany
Fax: +49 (0) 3576 268 249

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s):

Address of consumer(s):

Signature of consumer(s) (only in case of paper communication):


(*) Delete as applicable.

6.3 Our articles (made of glass) are mostly easily fragile and sensitive items and are therefore to be handled with due care. Before returning the goods, please pack them as carefully as possible, preferably in the original carton with all accessories and with all packaging components. If necessary, use a protective outer packaging.

6.4 Please note our order discounts and vouchers:

If you have received a discount for your order in the form of our order discounts or price deductions via vouchers due to the order value reached and if the order value required for the discount received falls below the original order value again due to a (partial) cancellation, you will be charged the difference resulting from the discount received compared to the original order value without this discount.

Failure to comply with the above instructions shall not affect the effective exercise of the right of withdrawal and shall not worsen your legal position.

7. voluntary right of return

(1) Voluntary right of return up to 30 days after receipt of goods
For all orders in the Stölzle Lausitz Shop, we grant you a voluntary right of return for a total of 30 days after receipt of the goods, in addition to the statutory right of revocation. With this right of return, you can release the goods from the purchase contract after the statutory 14-day revocation period has expired. However, a prerequisite for exercising the voluntary right of return is that you return the goods complete, in their original condition intact and without damage in the original sales packaging. The voluntary right of return does not apply to the purchase of gift vouchers.

(2) Use
If you wish to make use of the voluntary right of return, please report your return in our returns portal register. You will then receive all further information.

(3) Refund
The refund of payments made when exercising the voluntary right of return is made via the payment method used when placing the order.

(4) Voluntary right of return and statutory right of revocation
Your statutory right of withdrawal shall not be affected by compliance with our rules on the supplementary contractually granted (voluntary) right of return and shall remain in force irrespective thereof. Until the expiry of the period for the statutory right of withdrawal, only the statutory conditions and those contained in the cancellation policy shall apply. Furthermore, the contractually granted (voluntary) right of return does not limit your statutory warranty rights, which remain unrestricted.