Refund policy
Cancellation policy
Right of cancellation for consumers
General information on the right of withdrawal
Below you will receive instruction about the requirements and consequences of the legal right of withdrawal when ordering shipping. This does not involve an extensive contractual granting of rights. In particular, the statutory right of withdrawal is entitled to not commercial resellers.
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Cancellation policy
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must (Stölzle Lausitz GmbH, Berliner Str. 22-32, D-02943 Weißwasser/O.l., Germany, telephone: +49 3576 268 0 (Mon-Fri, 8 a.m.-2 p.m.), email: office@stoelzle-lausitz.de) by means of a clear explanation (e.g. a letter sent by post, fax or email) about your decision to cancel this contract. You can do the attached model cancellation form under paragraph 6.2. Use, however, this is not prescribed. We will confirm the receipt of your cancellation immediately.
To maintain the cancellation period, it is sufficient for you send the notification to the exercise of the right of withdrawal before the expiry of the period.
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Consequences of the revocation
If you cancel this contract, we will reimburse you to all payments that we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you have chosen a different type of delivery than the cheapest standard delivery we offered) immediately and at the latest within fourteen days from the day on which the notification of your revocation has been received.
For the reimbursement, we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed. They do not result in any fees by the refund. We can refuse the refund until we have returned the goods or you have provided the proof that you have returned the goods, depending on which the earlier time is.
You must immediately and in any case at the latest within fourteen days from the day you will inform us about the revocation to us (Stölzle Lausitz GmbH / TST Logistik, Industriestr. 4, D-14959 Trebbin) return. The deadline is preserved if you send the goods before the fourteen -day period expires. The return is free of charge for you.
You only have to pay for any loss of value of the goods if it is due to the quality, properties and functionality of the goods that are not necessary to check the nature.
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
To:
Stölzle Lausitz GmbH
Berliner Str. 22-32
D-02943 Weißwasser/O.l., Germany
Fax: +49 3576 268 249
Email: office@stoelzle-lausitz.de
Hereby revoke (s) I/we () the one by me/us () concluded contract for the purchase of the following goods () / The provision of the following service ():
Ordered on () / get on ():
Name of the consumer (s):
Address of the consumer (s):
Signature of the consumer (s) (only when notifying paper):
Date:
(*) Incorrect painting.
Special information on the return of glass articles
Our articles are made of glass and are therefore fragile. Please pack the goods carefully before returning, ideally in the original box with all accessories and packaging material. Use protective reversal if necessary.
Effects on order discounts and vouchers
If you have received discounts (e.g. order discounts or price deductions by vouchers) due to an achieved order value and the required order value is below a (partial) revocation, the difference amount will be recalculated.
The non -compliance with this information does not affect the effective exercise of your right of withdrawal.
Voluntary right of return
Extended return period
In addition to the statutory right of withdrawal, we grant you a voluntary return right of a total of 30 days after receiving the goods. After the statutory 14-day cancellation period has expired, you can continue to solve the purchase contract. The prerequisite is that the goods are completely, intact and returned in the original packaging. Voluntary return rights do not apply to gift vouchers.
Use of the right of return
Please report your return in our Return portal (https://stoelzle-lausitz.com/apps/returns). You will then receive all further information on the return.
refund
The reimbursement is via the payment method that you used when ordering.
Relationship to the legal right of withdrawal
Your legal right of withdrawal remains unaffected. The legal conditions apply exclusively during the legal cancellation period.