Delivery & Shipping Costs

Germany

Orders within Germany are shipped free of charge for purchases of EUR 59 or more. For orders below this amount, a shipping fee of EUR 5.90 applies.

Returns within Germany are free of charge and can be initiated via our returns portal.

Delivery Time
Delivery within Germany takes 1–3 business days (Monday–Saturday). Orders received by 12:00 PM are shipped on the same day. If a product is temporarily unavailable, this will be indicated in the product description and in your order confirmation. You will be notified by email once your order has left our warehouse. In addition, you will receive a tracking number that allows you to track your shipment via the DHL portal.

International

Market	Standard Return	Express Return	Order Value
USA	$75	N/A	from $200 (Standard: $50)
United Kingdom	£10	N/A	from £90 (Standard: Free)
Switzerland	CHF 10	N/A	from CHF 100 (Standard: Free)
Netherlands	N/A	€19	from €75 (Express: €10)
Austria	€4	N/A	from €75 (Free)
Belgium	€4	N/A	from €75 (Free)
Croatia	€4	N/A	from €75 (Free)
Cyprus	€4	N/A	from €75 (Free)
Estonia	€4	N/A	from €75 (Free)
Finland	€4	N/A	from €75 (Free)
France	€4	N/A	from €75 (Free)
Greece	€4	N/A	from €75 (Free)
Ireland	€4	N/A	from €75 (Free)
Italy	€4	N/A	from €75 (Free)
Latvia	€4	N/A	from €75 (Free)
Lithuania	€4	N/A	from €75 (Free)
Luxembourg	€4	N/A	from €75 (Free)
Malta	€4	N/A	from €75 (Free)
Monaco	€4	N/A	from €75 (Free)
Portugal	€4	N/A	from €75 (Free)
Slovakia	€4	N/A	from €75 (Free)
Slovenia	€4	N/A	from €75 (Free)
Spain	€4	N/A	from €75 (Free)
Bulgaria	€10	N/A	from €75 (Free)
Czech Republic	€10	N/A	from €75 (Free)
Denmark	€10	N/A	from €75 (Free)
Hungary	€10	N/A	from €75 (Free)
Poland	€10	N/A	from €75 (Free)
Romania	€10	N/A	from €75 (Free)
Sweden	€10	N/A	from €75 (Free)
Canada	CA$60	N/A	from CA$200 (Standard: CA$25)
Australia	AU$90	N/A	from AU$240 (Standard: AU$45)
Japan	¥13,200	N/A	from ¥23,500 (Standard: ¥4,400)
New Zealand	NZ$100	N/A	from NZ$275 (Standard: NZ$50)
Norway	kr 175	N/A	from kr 950 (Standard: Free)
United Arab Emirates	AED 200	N/A	from AED 575 (Standard: AED 100)
Saudi Arabia	SAR 200	N/A	from SAR 600 (Standard: SAR 100)
Chile	N/A	CLP 75,000	from CLP 135,000 (Express: CLP 25,000)
India	N/A	₹8,000	from ₹14,350 (Express: ₹2,650)
Rest of the world	€75	€100	from €135 (Standard: €25, Express: €50)

The shipping costs are calculated during checkout based on the selected delivery country and shipping method.

Stölzle Lausitz is not responsible for any fees or costs related to additional services in certain countries. Customers are responsible for any applicable restrictions, duties, taxes, or other charges that may apply in certain countries prior to placing an order. Under no circumstances shall Stölzle Lausitz be responsible for duties, taxes, or customs fees.

Returns & Shipping Costs

Germany

Returns within Germany using DHL are free of charge. If the return is not shipped using the label provided by us via the returns portal, the customer is responsible for the return shipping costs.

International

Market	Standard Return	Express Return
USA	–	$50
Austria	–	Free
France	–	Free
Italy	–	Free
Belgium	–	Free
United Kingdom	–	£50
Australia	–	Local call rates apply
India	–	Local call rates apply
Canada	–	Local call rates apply
Japan	–	Local call rates apply
New Zealand	–	Local call rates apply
Norway	–	kr 350
Switzerland	–	CHF 50
United Arab Emirates	–	Local call rates apply
Saudi Arabia	–	Local call rates apply
EU	Free	Local call rates apply
Rest of the World	–	Local call rates apply