You can easily order as a guest - registration is not absolutely necessary. However, registration enables you to process faster and the simple management of several shipping addresses.

You can also register for our newsletter for orders as a guest to get news and tips on our products.

The order is only possible online for the eCommerce area. A notice: Telephone orders are only offered as part of the factory sale.

You can change or cancel your order on the order day until 12:00 p.m. - provided order processing has not yet started.

• Within Germany with DHL:
  The delivery time is usually 1–3 working days (Mon - Sa).
• Orders that enter into Fridays until 1:00 p.m. are - provided that all articles are available - are sent on the same day.
• As soon as your order is our Warehouse Leave, you will receive an email with tracking information.

• Germany:
• Free shipping from a value of 59 €.
• For orders below € 59, shipping costs are € 5.90.
• Austria:
• Free shipping from a value of 59 €.
• For orders below € 59, shipping costs are € 7.90.

International: You can find detailed information on shipping costs and delivery times to other countries on our shipping page.

The available payment options can be found on our payment page. A notice: For telephone orders as part of the factory sale, only prepayment or purchase on account is possible.

In addition to the legal right of withdrawal, we offer you a voluntary return right of 30 days. Further details on revocation, returns and guarantee can be found in our general terms and conditions (Terms and Conditions) as well as the cancellation policy.

If you have ordered or received the wrong glasses, please direct a return via our return portal. Then order again.

Our glasses are certified according to DIN EN12875-1 and keep their quality even after at least 1000 rinsing. Regular tests and current test certificates confirm this longevity.

Yes - all of Stölzle Lausitz Modeled glasses are made of lead -free crystal glass and contain no mercury, cadmium or chrome.

Our state -of -the -art machines manufacture each product individually and give each piece an unmistakable character. Due to the automated manufacturing process, low differences in size, weight, small blisters, minimal imperfections or light surface variations can occur - features that make every product unique.

Inquiries for glasses with a calibration line are possible for traders from a minimum order of 30 pieces.

Inquiries for glasses with a logo are possible for traders from a minimum order of 120 pieces.

Yes, in our Factory Outlet Glasses are sold individually. You can also have boxes with different glasses put together according to your wishes. 

In order to ensure a smooth, automated ordering process in the online shop, we do not offer individual glasses or mixed packaging units here.
Please visit ours for such orders Factory Outlet.

Address of the factory sale:
Stölzle Lausitz GmbH / Factory Outlet
Berliner Strasse 22-32
D-02943 Weißwasser

Contact:

• Telephone: +49 (0) 3576 - 268 0
• E-mail: Factory Outlet@stoelzle-lausitz.eu

Opening times:

• Mon - Fri: 10:00 a.m. - 6:00 p.m.
• Sat: 10:00 a.m. - 1:00 p.m.

Business customer orders are only made via a direct request by email to our sales-orders for the online shop are not provided.

Yes, minimum order quantities and individual requirements can apply to business customers. Please discuss your details directly with our sales.

Absolutely - we offer tailor -made product variants and special designs. Contact our sales for a personal offer.

According to your request, you have a personal contact person who accompanies you from the first consultation to the final implementation.

Stölzle Lausitz GmbH
Berliner Strasse 22-32
D-02943 Weißwasser

• E-mail: support@stoelzle-lausitz.eu
• Contact form: [Contact form link]
• Telephone: +49 (0) 3576 - 268 0
• Fax: +49 (0) 3576 268 220

Further legal information can be found in our Imprint

Protecting your personal data is very important to us. For detailed information on how to use your data, please refer to ours Privacy Policy.

Our Terms and Conditions And legal information corresponds to the applicable legal requirements. If you have any questions or ambiguities, our customer service is available at any time.