You can easily order as a guest - registration is not absolutely necessary. However, registration enables you to process faster and the simple management of several shipping addresses.

You can also register for our newsletter for orders as a guest to get news and tips on our products.

The order is only possible online for the eCommerce area. A notice: Telephone orders are only offered as part of the factory sale.

You can change or cancel your order on the order day until 12:00 p.m. - provided order processing has not yet started.

• Within Germany with DHL:
  The delivery time is usually 1–3 working days (Mon - Sa).
• Worldwide: Delivery times vary depending on the destination country and the selected shipping method (standard or express). You will receive all relevant information by email once your package has left our warehouse.
• Orders placed by Friday at 1:00 PM will be shipped on the same day, provided that all items are in stock.
• As soon as your order leaves our warehouse, you will receive an email with tracking information.
  
  

Germany:

• Free shipping on orders with a cart value of €59 or more.
• For orders below €59, shipping costs are €5.90.

International:

• Detailed information on shipping costs to other countries can be found on our shipping page.

You can find the available payment options on our payment page.

Note for our factory outlet in Weißwasser (Germany): For phone orders placed through the factory outlet, payment is only possible via advance payment or purchase on invoice.

We offer a 14-day return policy. For further details on withdrawal, returns, and warranty, please refer to our Terms and Conditions as well as our Right of Withdrawal information.

If you have ordered or received the wrong glasses, please direct a return via our return portal. Then order again.

Our glasses are certified according to DIN EN12875-1 and keep their quality even after at least 1000 rinsing. Regular tests and current test certificates confirm this longevity.

Yes - all of Stölzle Lausitz Modeled glasses are made of lead -free crystal glass and contain no mercury, cadmium or chrome.

Our state -of -the -art machines manufacture each product individually and give each piece an unmistakable character. Due to the automated manufacturing process, low differences in size, weight, small blisters, minimal imperfections or light surface variations can occur - features that make every product unique.

Requests for glasses with calibration marks are available to business customers starting from a minimum order quantity of 30 units.

You can find the appropriate contact person for your region here.

Requests for glasses with logos are available to business customers starting from a minimum order quantity of 120 units.

You can find the appropriate contact person for your region here.

Yes, in our Factory Outlet Glasses are sold individually. You can also have boxes with different glasses put together according to your wishes. 

In order to ensure a smooth, automated ordering process in the online shop, we do not offer individual glasses or mixed packaging units here.
Please visit ours for such orders Factory Outlet.

Address of the factory sale:
Stölzle Lausitz GmbH / Factory Outlet
Berliner Strasse 22-32
D-02943 Weißwasser

Contact:

• Telephone: +49 (0) 3576 - 268 0
• E-mail: werksverkauf@stoelzle-lausitz.eu

Opening times:

• Mon - Fri: 10:00 a.m. - 6:00 p.m.
• Sat: 10:00 a.m. - 1:00 p.m.

Business customer orders can be placed either by contacting our sales team directly via email or through our online shop.

You can find the appropriate sales contact for your region here.

If you place an order through the online shop, you can enter your company name and VAT ID at checkout under your contact details in order to reclaim the VAT from your local tax authority.

Yes, minimum order quantities and individual requirements can apply to business customers. Please discuss your details directly with our sales.

Absolutely - we offer tailor -made product variants and special designs. Contact our sales for a personal offer.

According to your request, you have a personal contact person who accompanies you from the first consultation to the final implementation.

Stölzle Lausitz GmbH
Berliner Strasse 22-32
D-02943 Weißwasser

• E-mail: support@stoelzle-lausitz.com
• Contact form: Click here

Further legal information can be found in our legal notice.

Protecting your personal data is very important to us. For detailed information on how to use your data, please refer to ours Privacy Policy.

Our Terms and Conditions And legal information corresponds to the applicable legal requirements. If you have any questions or ambiguities, our customer service is available at any time.

This promotion is run by Stölzle Lausitz GmbH. With the discount code DISCOVER15, you get 15% off all products in our online shop, except items from the Q1 series. After you enter the code, your shopping cart will show which items are eligible for the discount.

The offer is only for new customers, meaning people who have not yet placed an order in our online shop. At checkout, we check whether you are a new customer based on your email address or customer account. Each customer can redeem the code once, and there is no minimum order value. To get the discount, enter the code in the “Discount code” field during checkout. The code is valid only for orders in our online shop. It cannot be used in our retail outlets, through resellers or on marketplaces.

The discount code is valid from 7 October 2026 until 31 December 2026, 11:59 pm. After that, it can no longer be redeemed. Stölzle Lausitz may end or change the promotion at any time without giving reasons. Orders placed before any such change are not affected.

The code cannot be combined with other discount codes, promotions or price reductions. Only one discount code can be used per order. The discount applies only to the price of eligible products, not to shipping costs or other fees. All prices include statutory VAT. The discount cannot be paid out in cash or transferred to anyone else. It also cannot be applied to an order that has already been placed.

If you withdraw from your order or return all or part of it, we will refund the amount you actually paid. For a partial return, the discount is deducted proportionally from the refund for the returned items. Once the code has been redeemed, it will not be reactivated. This does not affect your statutory rights, in particular your right of withdrawal.

In cases of misuse or manipulation, Stölzle Lausitz may refuse the discount or cancel the order. This includes, for example, redeeming the code with several accounts or email addresses, or reselling it. Our General Terms and Conditions also apply.

*With the discount code TUAFINO10 receive €10 discount on our LP FINO products: No minimum order value. Redeemable once per order. Limited to 100 redemptions. Cannot be combined with other discounts and promotions.

Valid from October 13, 2026, at 10:00 a.m. (CET) while stocks last. Customers who reach a minimum order value of €85 will receive a free 6-piece ELEMENTS champagne coupe set in Silver or Bronze, of their choice. Only one free gift may be redeemed per order. Cannot be combined with other promotions or discount codes. Cash payment, reimbursement, or exchange of the free gift is excluded.

For orders placed in online stores using a currency other than Euro, the correspondingly converted minimum order value in the respective local currency applies. The threshold displayed in the shop is binding.